AGB

Terms & Conditions

Rael Hair

Last updated: May 2026

Welcome to Rael Hair. By accessing our website and purchasing from us, you agree to the following Terms. These Terms apply to all users, including customers in the UK, United States, Europe, and internationally.

1. Brand Information

Rael Hair is a UK-based business.

  • Business Name: Rael Hair
  • Contact Email: info@raelhairextensions.com

2. Terms of Use

By using this website, you agree to:

  • Use the site lawfully and respectfully
  • Not attempt unauthorised access or disrupt systems
  • Not upload malicious code or harmful material
  • Not engage in fraudulent or abusive activity

We reserve the right to restrict or terminate access where necessary.

3. Purchasing Process

When placing an order:

  1. Select your product(s)
  2. Add to cart
  3. Enter accurate billing and shipping details
  4. Confirm payment

Once placed:

  • You will receive an order confirmation email
  • Orders are subject to availability and payment verification
  • We reserve the right to cancel or refuse orders if necessary

4. Pricing & Currency

  • Prices are listed in GBP (£) by default
  • International customers may see local currency conversions at checkout
  • Final charges may vary depending on exchange rates and payment provider
  • Customers are responsible for:
  • Currency conversion fees
  • Any bank or transaction charges

5. Payment Methods

  • We accept secure payments via:
  • Debit & Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay
  • Other providers displayed at checkout
  • All payments are processed securely via third-party providers.

6. International Orders, Duties & Taxes

  • For customers outside the UK:
  • Orders may be subject to import duties, taxes, and customs fees
  • These charges are set by your local government and are not included in our prices
  • Payment of these fees is the responsibility of the customer
  • Rael Hair is not responsible for delays caused by customs.

7. Shipping & Delivery

  • Delivery times vary depending on location.
  • Estimated delivery times are provided at checkout
  • Delays may occur due to customs or external factors beyond our control
  • Once dispatched, responsibility transfers to the courier.

8. Discounts & Promotions

  • Discount codes must be applied at checkout
  • Only one code per order unless stated otherwise
  • Offers may be withdrawn or modified at any time
  • Discounts may not apply to:
  • Custom orders
  • Selected promotional items

9. Product Disclaimer

  • Our products are made from high-quality human hair or premium fibres.
  • As a natural material:
  • Texture, colour, and pattern may vary
  • Results depend on installation and aftercare
  • Longevity is influenced by maintenance
  • This variation reflects authenticity and quality.

10. Returns & Cancellations

  • For online purchases:
  • You may cancel within 14 days (UK/EU customers) if the item is unopened
  • Items must remain sealed, unused, and unaltered due to hygiene
  • For international customers:
  • Returns must still comply with our hygiene policy
  • Return shipping costs and customs fees are the responsibility of the customer
  • Custom or bespoke items are non-returnable.
  • Full details are outlined in our Refund Policy.

11. Faulty Goods

  • In line with UK law and applicable international consumer protections:
  • Products must be as described and of satisfactory quality
  • Faulty items may be eligible for a refund, repair, or replacement
  • Claims must include evidence and be submitted within a reasonable timeframe.

12. Intellectual Property

  • All website content — including branding, imagery, and design — belongs to Rael Hair.
  • You may not:
  • Copy, reproduce, or distribute content
  • Use brand assets without permission
  • Use is permitted for personal, non-commercial purposes only.

13. Liability

  • To the fullest extent permitted by law:
  • We are not liable for indirect or consequential losses
  • We do not guarantee uninterrupted website access
  • Nothing excludes liability for:
  • Death or personal injury caused by negligence
  • Fraud or misrepresentation

14. Third-Party Links

  • We are not responsible for the content or policies of external websites linked on our platform.

15. Privacy & Data Protection

  • We process personal data in accordance with:
  • UK GDPR
  • Applicable international data protection laws
  • Please refer to our Privacy Policy for full details.

16. Changes to Terms

  • We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any updates.

17. Governing Law

  • These Terms are governed by the laws of England & Wales.
  • For international customers:
  • You may also have rights under your local consumer laws
  • Nothing in these Terms limits those rights where legally applicable

Rael Hair is built on quality, transparency, and elevated standards.
Wherever you are in the world, our commitment remains the same — authentic hair, refined results.