Politique d’expédition

Shipping Policy

Rael Hair

Last updated: May 2026

At Rael Hair, every order is prepared with precision and intention. Our process is designed to ensure each unit meets our quality standards before it reaches you.

1. Order Acknowledgement & Processing

Once your order is placed, you will receive an order confirmation email acknowledging that your order has been received and is being prepared.

Please note:

  • All orders undergo a processing period of 14–21 working days
  • This allows for sourcing, preparation, and quality control
  • Each unit is prepared to ensure consistency, quality, and finish

You will receive a dispatch confirmation with tracking details once your order has been shipped.

2. Pre-Orders

Some items may be offered on a pre-order basis.

By placing a pre-order, you acknowledge that:

  • The item is not immediately available for dispatch
  • The stated 14–21 working day processing timeframe applies (or longer if specified)
  • Processing times may vary depending on demand or stock availability

Pre-orders are prepared with the same level of care and quality control as all Rael Hair products.

3. UK Shipping

Once your order has been processed:

  • Delivery Method: Tracked & Signed
  • Estimated Delivery Time: 1–3 working days

All UK orders are sent via a signed-for service, meaning a signature is required upon delivery.

4. International Shipping

We ship worldwide, including the United States and Europe.

After processing:

  • Delivery Method: International Tracked & Signed
  • Estimated Delivery Time: 5–10 working days (location dependent)

All international deliveries are sent via a tracked and signed service to ensure secure delivery.

5. Duties, Taxes & Customs

For international orders:

  • You may be required to pay import duties, taxes, or customs fees
  • These are determined by your local authorities and are not included in our prices
  • Payment of these charges is the responsibility of the customer

Customs processing may cause delays outside of our control.

6. Delivery Requirements

All orders are shipped using signed delivery services:

  • A signature is required upon delivery
  • Please ensure someone is available to receive the parcel
  • Missed deliveries may result in redelivery attempts or collection from a local depot

7. Shipping Delays

While we aim to meet all timelines, delays may occur due to:

  • High demand or processing volumes
  • Courier service disruptions
  • Customs clearance (international orders)

Rael Hair is not responsible for delays once the order has been dispatched.

8. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

  • We are not responsible for delays or losses due to incorrect addresses
  • Additional charges may apply for redelivery or amendments

9. Lost or Missing Parcels

If your parcel is marked as delivered but not received:

  • Please contact the courier directly using your tracking number
  • Signed delivery confirmation will be used as proof of delivery

At Rael Hair, every order reflects our commitment to quality, precision, and elevated standards — from preparation to delivery.